Refund policy

At Rias Jaipur, we want you to love what you order. If for any reason you are not fully satisfied, you may request a return or exchange in accordance with the terms below.

1. Order Cancellations

  • Orders can be cancelled if the request is made within 24 hours of placing the order by contacting us via email, WhatsApp, or phone during working hours (Monday–Saturday, 10 AM – 6 PM IST).
  • Cancellations may be rejected if the order has already been sent for production, even within the 24-hour window.
  • After 24 hours, orders enter production and cannot be cancelled.

2. Return & Exchange Window

  • Returns or exchanges must be requested within 7 days of delivery.
  • All return or exchange requests must be made using the same email address or phone number used while making the purchase to validate the order.
  • For certain countries (such as EU member states), local consumer protection laws may provide a longer return window, which we will honour as required.

3. Item Condition Requirements

To be eligible for a return or exchange:

  • The product must be in the same condition as delivered.
  • No signs of wear, washing, or damage.
  • All original tags must be intact.
  • Original packaging should be returned where possible.
  • Gift cards are non-returnable.

We reserve the right to reject returns of:

  • Personalised or customised products made specifically for the customer and not suitable for resale.
  • Products purchased on sale, clearance, or promotional offers.

4. Eligible Reasons

We accept returns and exchanges for all general reasons, including:

  • Change of mind
  • Size or fit issues
  • Product not meeting expectations
  • Wrong, defective, or damaged item received

Size or product exchanges are subject to availability at the time your request is processed.

5. Refund & Exchange Method

  • All refunds are issued only as store credit to your Rias Jaipur wallet. We do not refund back to the original payment method.
  • Store credit validity: Credits are valid for future purchases without expiry unless otherwise stated.
  • Store credit is non-transferable and cannot be converted to cash.
  • Exchanges are possible for the same product in a different size/variant, or for another product of your choice.
    • If the exchange product costs more, you pay the difference.
    • If it costs less, the balance is credited to your store wallet.

6. Domestic Orders (India)

For Exchanges:

  • We arrange a reverse pickup from your address (subject to serviceable PIN codes).
  • Once we receive and inspect the returned product, your replacement item is shipped under the same order.

For Returns (Store Credit):

  • Reverse pickup is arranged.
  • Store credit is issued excluding the original shipping fee of ₹300. Shipping fees are non-refundable as they cover our logistics costs.

7. International Orders

  • Reverse pickup is not available for international shipments.
  • Customers must ship the product back to our return address at their own cost using a trackable courier service.
  • We recommend using an insured, trackable courier for international returns as we cannot be held responsible for lost shipments.
  • For Returns (Store Credit): Store credit is issued excluding the original shipping fee of ₹3,500. Shipping fees are non-refundable as they cover our logistics costs.
  • For Exchanges: Once we receive the returned product, new shipping charges of ₹3,500 will apply for sending the replacement item.

8. How to Initiate a Return or Exchange

You can initiate a return or exchange in any of the following ways:

9. Return Address

RIAS JAIPUR
Attn: Returns Department
D-5 Park Street, Opp. Radisson Hotel
M.I. Road, Jaipur – 302001
Rajasthan, India

For returns from outside India, please mark the package as “Returned Goods” to avoid customs charges.

10. Important Notes

  • We recommend using a trackable courier service, especially for international returns.
  • Shipping fees are non-refundable in all cases (domestic and international).
  • Returns or exchanges may be delayed in case of unforeseen events beyond our control such as extreme weather, strikes, customs delays, or government restrictions.
  • Rias Jaipur reserves the right to modify or update this policy without prior notice. In case of any dispute, the company’s decision will be final.